Refund policy

Digital products

Everwell Nest sells downloadable English-language PDF guides. No physical product is shipped, so there is no physical item to return.

Seven-day download access

Your download link is available for 7 days from the purchase date. Please save the PDF during this period for continued personal reading. If payment confirmation or delivery is delayed, contact us so we can restore an appropriate download window. An expired link does not make a PDF you already saved unreadable.

Change of mind

Subject to mandatory consumer rights, once a purchased PDF has been accessed or downloaded, we do not offer refunds for change of mind, choosing the wrong topic, or not having time to read it. If no file has been accessed or downloaded, contact us promptly so we can review a cancellation request. The seven-day download window is not a seven-day money-back guarantee.

Access problems, faulty files and duplicate charges

Email support@everwellnest.com if you did not receive access, received a faulty or incorrect file, were charged twice for the same purchase, or the content is materially different from its description. Include your order number, checkout email and a short description of the issue. We will investigate and provide an appropriate remedy, such as restoring access, supplying the correct file, or issuing a refund where appropriate or required by law.

Approved refunds

Approved refunds are returned to the original payment method where possible. The payment provider controls when the refund appears in your account. If an order is refunded in full, the personal-use licence for that order ends and you should stop using and delete the files, subject to rights that cannot lawfully be excluded.

UK and EEA customers

Where statutory withdrawal rights apply to digital content, any loss of that right depends on the legally required express consent to immediate supply and acknowledgement of the loss before supply begins. Rights relating to faulty or misdescribed digital content remain available.

Payment disputes

If a charge is unfamiliar or a problem remains unresolved, you may contact us so we can investigate. This does not prevent you from contacting your bank, payment provider, regulator or other lawful remedy. We may provide accurate order, delivery, access and support records when responding to a dispute.

Contact

Everwell Nest is operated by Zynera Limited. Email: support@everwellnest.com. Business contact address: Room 101A, 1/F., Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong.